Ross & Liddell Case Study

CPL Software provide Glasgow based Property Management company the longevity they had been searching for with their innovative software

Ross & Liddell

18th May 2016

Established in Glasgow in 1854, Ross & Liddell today are one of Scotland’s top property managers with offices in Edinburgh, Dundee and Paisley.

Having a large client base, which includes residential, letting and commercial property management, it is essential that Ross & Liddell have a robust, scalable and efficient finance system.

In 2012 Ross & Liddell’s legacy system was bespoke, based on old technology and quickly coming to the end of its shelf life. A replacement had to be found and installed quickly but it had to be the right fit, replacing everything they currently had and offering added functionality.

Whether by fate or just by a stroke of luck a CPL software flyer came to the attention of Ross & Liddell’s Finance Director, Alec Cassidy. He contacted CPL and asked them to tender for the job. CPL implemented the system in February 2013 and involved Ross & Liddell in the planning right from the start.

The solution has now been in place for more than three years and Mr Cassidy says that the software has made a ‘big difference”. It has streamlined the billing process and has allowed the Ross & Liddell to continue with its long-term growth plans.

The software allows Ross & Liddell to quickly and efficiently complete and dispatch over 30,000 invoices on a six monthly basis. It also allows clients to view invoices and pay and control their accounts using a web- based portal, also provides staff with the most up to date financial information, correspondence and maintenance details to hand, allowing them to better service their clients.

Alec Cassidy said: “For Ross & Liddell the software solution wasn’t all about savings. We had to have something in place that had longevity. It had to be able to cope with both our day to day requirements and our plans to expand, whilst also accommodating any changes in the the market place and the way we work. CPL’s software offered all this and more. Brian and the team have a vast amount of experience and knowledge in what is a very specific industry. The standard of the service and the technical support CPL provide are second to none. Would I recommend CPL software? Absolutely.”

What Our Clients say

  • "For Ross & Liddell the software solution wasn’t all about savings. We had to have something in place that had longevity. It had to be able to cope with both our day to day requirements and our plans to expand, whilst also accommodating any changes in the the market place and the way we work. CPL’s software offered all this and more. Brian and the team have a vast amount of experience and knowledge in what is a very specific industry. The standard of the service and the technical support CPL provide are second to none. Would I recommend CPL software? Absolutely."
    Alec Cassidy, Director, Ross & Liddell
  • "Brian has a real grasp of the property management market, this is a rarity in the software solutions industry. Having used this software for nearly 20 years I would of course recommend CPL software solutions to others."
    Lorraine MacDonald, Partner, Speirs Gumley
  • "It’s really important to us that we offer the best possible customer service at all times and introduce new ways of working that make life easier for our clients. Brian and the team at CPL Software are always keen to work on innovative projects and share creative ideas that help us to make our business better. I really value the way we work in partnership. I can’t think of any other business which has the capability to understand or match the products and service that CPL have delivered over the years."
    David Reid, MD, Life Property Management
  • "I would have no reservations with recommending CPL to both established property management companies and all new entrants into the marketplace. Our industry does not work as well without CPL."
    Timothy Lovat, Partner, Edzell Property Management
  • "CPL worked with us to understand our business requirements and helped to cater the software package, training and support delivered to match this."
    Chris Lyon, Factoring Services Team Leader, Dunedin Canmore Property Management

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